Cancellation & refunds
Effective date: 1 October 2026
How to request a review
Email hello@nexbriqglobal.com with your order reference and reason for cancellation or delivery concern. Refund requests are reviewed individually against the confirmed scope and work completed.
Before work begins
If a project is cancelled before work begins and no agreed third-party costs have been committed, the service payment is eligible for a full refund. Any permitted deduction must be explained and agreed rather than introduced unexpectedly.
After work begins
The refundable amount depends on completed work and agreed, nonrecoverable costs. We explain the proposed calculation and review any dispute about progress or deliverables.
Delivery issues
If work does not match the agreed scope, we review the concern and discuss correction, rework or an appropriate refund. A disappointing business outcome alone is not evidence that agreed services were undelivered.
Third-party charges and renewals
Provider subscriptions, advertising spend and domain/hosting charges may follow the provider’s refund terms. Monthly and weekly packages cover only the agreed period; they do not renew automatically.
Processing and statutory rights
Approved refunds are initiated through the original payment channel where supported. We confirm initiation and reference details; bank/provider processing times can vary. This policy does not limit rights required by applicable law.